Terms and Conditions for Christiansøfarten

Ticket reservation/purchase

Your ticket purchase is registered immediately. Once you receive confirmation by e-mail or on the page that your payment has been approved, you have a valid ticket for the relevant journey. Please remember, check-in time at the ticket office is no later than 30 minutes before departure for unpaid reservations, otherwise you risk your reservation being cancelled.
The confirmation/ticket does not need to be printed. If you have paid for the ticket, you can simply state your reservation number at the gangway.

IMPORTANT INFO

(If you are traveling with a punch card or voucher, you can disregard the following)

NOTE: The reservation is only valid if payment is made no later than 2:30 PM the day before departure. You can do this by clicking on the payment link at the bottom of the email regarding the reservation. If you do not intend to use the reservation, please click cancel so that others can have the spot. If you book later than 2:30 PM, you just pay when you book.

Once the ticket is paid, you simply go directly to the gangway and provide your booking number; you do not need to print the ticket.

You can cancel the ticket and get a refund if you cancel no later than 8:00 AM on the day of travel. This can be done by using the link at the bottom of your Christiansøfarten email ticket.

If you wish to make changes to a reservation, it is easiest to send us an email at info@christiansoefarten.dk, you can also try calling 56485176

Right of withdrawal/Returns

Before 8:00 AM on the day of departure, you can cancel your ticket and get a refund. This requires that you contact Christiansøfarten and cancel or change before 8:00 AM.

Contact us by phone 56485176 or at info@christiansoefarten.dk The amount will be refunded by transferring the full amount back to your account.
Payment/security

Payment on the website can only be made by credit card or MobilePay. You provide a series of information which is thoroughly protected.

We comply with current security requirements. When you enter sensitive information, the page is protected (encrypted). When you pay, it happens via a system called SSL on a protected server at Wannafind.dk, which merely transmits the encrypted data to PBS. PBS is the only one who can read your personal card information. The system is continuously tested to provide you with security.

Your card number and expiry date are not stored on our web server. We can only see who you are, what you have ordered, and whether your payment has been accepted by PBS.

Force Majeure and oil surcharge
Force majeure and oil surcharge are two concepts that are often linked in the transport and logistics industry during periods of great uncertainty, such as the war in Ukraine & the Middle East, where energy costs increase drastically and unpredictably.
When oil prices increase dramatically and unpredictably as a direct consequence of events outside Christiansøfarten's control (e.g. war, sanctions), the situation can be described as force majeure-like.
An oil surcharge is an additional fee that Christiansøfarten charges to cover fluctuations in fuel prices.
Oil surcharges can be introduced with 14 days' notice, but force majeure situations may necessitate faster changes.
If an oil surcharge comes into effect, this will be adjusted at the end of each month and added to the ticket price.

Contact/return address

Christiansøfarten ApS
Ejnar Mikkelsensvej 25
3760 Gudhjem
DENMARK

Tel. no: +45 56 48 51 76
info@christiansoefarten.dk
CVR number: 21254630